Migrate from VPlayed to Flicknexs

VPlayed sells a deployment you host yourself: its OTT platform page offers "On-Premise / On-Cloud Hosting — Choose flexible hosting: on-premise or cloud, as per your business need" alongside "Complete Ownership — Get full control over your OTT software. Get access to the platform's source code." That changes the first task. On most hosted platforms you open a support ticket to get your data out; on a VPlayed build the servers, the database and the object storage holding your library are under your own or your hosting partner's control. Before you plan anything, establish who holds root/SSH, database and storage-bucket credentials today — an agency, a former CTO, a contractor — because that access, not a vendor request, is the export route.

There is no public rate card to check your position against: VPlayed's published sitemap lists 68 URLs and contains no pricing, plans or rate-card page, and https://www.vplayed.com/pricing.php returns HTTP 404. Buying is sales-led — step 1 of VPlayed's own "Steps to Launch Your Video Platform with VPlayed" is "1. Connect with VPlayed Experts — Get in touch with our sales team on demo, pricing, assistance, and more." So your commercial terms exist only in the quote your team signed. Retrieve it, and read it next to the End User License Agreement on VPlayed's Terms and Conditions page, which states the product "IS A COMMERCIALLY LICENSED PRODUCT. IT MUST BE PURCHASED FROM THE LICENSOR FOR USE BY ANY INDIVIDUAL OR PARTY" and closes "The Licensor reserves all rights not expressly granted to you in this license." Have counsel confirm what you may continue to run, copy or hand to a third party during a parallel-run period.

VPlayed's Terms and Conditions time-box included support: "From the day of installation, the client will receive 30 days of free post-sales support. From the 31st day, the client will be charged for his support necessities." The same page states "The support hours are between 10 AM to 6 PM IST (MON - FRI)." If your installation is long past that window, treat any assistance during the export as a billable, quoted engagement and get the quote in writing first. Also note the hours when you schedule: a cutover weekend, or a 02:00 window in a Western timezone, falls outside the support hours VPlayed publishes.

Source-code access is the product — the OTT TV app page states "A one-time license gives you full OTT TV app ownership and complete source-code access, with no recurring fees." But VPlayed's Terms and Conditions add: "On an occasion, if the client has opened and meddled with the codes, we will take no responsibility to give technical help in any magnitude, in case any trouble shoots up." Ask your developers plainly whether the shipped code was edited, and diff against the original delivered build if you still have it. If it was, plan the extraction on the assumption that no vendor help is available, and budget your own engineering time instead. The same page also states "All customization services of any magnitude will be charged accordingly," so any export tooling you ask VPlayed to write is a paid customization, not a covered request.

VPlayed states its DRM reaches the files at rest, not only the delivery path: "Secure Video Storage — Our DRM extends to your storage so you can store videos safely. Videos are encrypted without compromising playback quality, leading to lower storage costs." Copying the storage bucket is therefore not the same as having your library. Before the move, locate your original masters — the mezzanine or camera files you uploaded — or agree a documented decryption path for the encrypted stored assets. Flicknexs imports from original source files, so a clean masters inventory is the single highest-value thing you can assemble in week one.

VPlayed's limitation-of-liability clause in the Terms and Conditions excludes liability "(iii) for interruption of use or loss or corruption of data" and caps liability at "(iv) ... any amounts that exceed the fees paid by you to VPlayed under this agreement during the twelve (12) month period prior to the cause of action." For a one-time-licence customer whose last payment may be years old, that cap can be small or nil. Take a full database dump and storage snapshot yourself, restore it somewhere isolated to prove it is readable, and keep it untouched until the new platform has run a full billing cycle.

VPlayed documents subscriber administration — "User Management — Seamless control in your hands. Effortlessly oversee user access to manage permissions and security." and "Database Management — Streamline operations with robust database management to optimize content retrieval and accessibility for users." — but its feature list documents no subscriber export and names no exportable subscriber field. Nor does its privacy policy help: that document covers information collected through the website (internet access logs, cookies and Personal Information a visitor chooses to provide) and sets out no data-retention period, account-closure procedure, data-return commitment or data-portability right. So put a DBA on it. Produce a written map of the tables and columns holding email, plan, price, currency, start date, renewal date, payment-gateway customer/subscription IDs and password hashes, and confirm which of those the gateway — not VPlayed — is the true system of record for.

VPlayed's FAST page documents a "Scheduling Engine — Automate playlists, schedules and channel operations with an intelligent scheduling engine built for continuous broadcasting", a "Drag-and-Drop Scheduler — Build and modify programming schedules visually using a drag-and-drop interface", "Program Looping" and "EPG Support — Generate accurate electronic program guides that help viewers follow scheduled free ad supported TV channel programming." The page documents no export of schedules or EPG. If you run FAST or linear channels, budget time to capture each channel's day-parts, loop rules and EPG entries by hand — screenshots of the scheduler plus a spreadsheet — or to read them out of the scheduler's own database tables.